Contact Autos Fornells

Valentí Roca Triay S.L.

c/ Ronda de Ses Costes, 19
07740 - Es Mercadal - Balearic Islands, Spain
+34 971 154 390
autosfornells@autosfornells.com

* obligatory fields
1.- Use
Do you use our services quite often?: Yes No
2.- Journey
*Could you tell us your most often journey?:
3.- Date
*Date:
4.- Where do you find information about our services?
Information query: Internet Phone At the bus stop Others
5.- Service's reliability
5.- Do you believe our service is reliable (on time, frequent, travel times...)?: 1 2 3 4 5
6.- Offered service
Do you think the service that we offer covers your needs (route, timetable...)?: 1 2 3 4 5
7.- Accessibility
The access to our vehicles is adapted to anybody with special needs (disabled people, buggies, etc).: 1 2 3 4 5
8.- Information on the vehicles
It is easy to identify our vehicles and its destinations?: 1 2 3 4 5
9.- Information on the bus stops
Do you find adequate the information shown on the bust stops? Is it comprehensible, in good state, complete, updated, etc.?: 1 2 3 4 5
10.- Customer care from the driver
Did the driver inform you correctly about the route and the possible alterations due to street renovations, accident, etc)? Also bear in mind the treatment between the driver and the users.: 1 2 3 4 5
11.- Customer care from the enterprise.
Did our customer service inform you properly?: 1 2 3 4 5
12.- The state of preservation and cleanliness of the buses.
How would you qualify the state of preservation and cleanliness of the buses?: 1 2 3 4 5
13.- State of preservation and cleanliness of the bus stop
How would you rate the state of preservation and cleanliness of the bus stops?: 1 2 3 4 5
14.- Driving
The journey is smooth and save, without abrupt starters/stops or sudden direction changes, the bus doesn't leave if the doors are opened, etc?: 1 2 3 4 5
15.- Last but not least, how can we improve?
Breve explicación:
16.- Email adress.
Could you provide an email adress?:
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Passengers > Satisfaccion Survey